Dial Pipes

Coming soon

Phone.com calling inside Pipedrive - coming soon

Keep the Phone.com numbers, plan and phones you already have. Dial Pipes puts click-to-call in Pipedrive and logs every call for you - with the recording, voicemail and an AI summary right on the deal.

Join the waitlist - 15% off at launch See how we compare
  • No new carrier and no number porting
  • Recordings play inside Pipedrive
  • Free transcription hours, per-company AI controls
A salesperson on a phone call at her desk, with a laptop open in front of her

How it works

Three steps, all inside the tools you already use.

  1. Install Dial Pipes in Pipedrive

    Add the app to your Pipedrive company and choose it as your calling app. No browser extension to roll out.

  2. Connect your Phone.com account

    An admin connects Phone.com once and matches each Pipedrive user to their Phone.com extension and caller ID. Your numbers, call flows and devices stay exactly as they are.

  3. Call - everything logs itself

    Click any phone number in Pipedrive. Your Phone.com phone rings, then dials the contact. When the call ends, the call log, recording and AI summary appear on the person, deal or lead.

A smiling man in glasses talking on a desk phone handset in an office

Everything a call should leave behind

Built for Pipedrive teams that already run their phones on Phone.com.

  • Click-to-call

    Call from any phone number or the Calls tab in Pipedrive, using your Phone.com extension and caller ID.

  • Automatic call logging

    Inbound and outbound calls are logged on the matching person, deal or lead with direction, duration and outcome.

  • Recordings in Pipedrive

    The recording is attached to the call log and plays inside Pipedrive - not just a link to another tool.

  • Voicemail logging

    Voicemails are logged as "left voicemail" with the audio attached, so nothing waits in a separate inbox.

  • AI transcripts and summaries

    Each recorded call is transcribed and summarized into the call note. Free Azure AI Speech hours are used first, with Whisper as a fallback.

  • Per-company AI controls

    Admins choose Off, free hours only, Whisper only or Auto, and can switch AI summaries on or off.

  • Call outcomes

    Outcomes such as connected, no answer, busy or left voicemail are set for you, and you can correct them after the call.

  • Video meetings

    Create a Phone.com video meeting from a Pipedrive activity and get a Join link on it.

A laptop showing a video meeting with many participants, next to a green houseplant

How Dial Pipes compares

Pipedrive has no built-in calling of its own; you pick a calling app from its Marketplace [1]. The popular ones bring their own phone service. Dial Pipes is the one built for teams that want to keep Phone.com.

  • Keep your Phone.com numbers

    No new carrier, no porting, no second phone bill. Every other calling app in this table needs its own telephony or account.

  • Recordings that play in Pipedrive

    Audio is attached to the call log, voicemails too - not a link out to another dashboard.

  • AI without a higher tier

    Transcripts and summaries are part of Dial Pipes. Elsewhere they sit in a top plan or a paid add-on [3][5][6].

  • You control AI per company

    Free transcription hours first, Whisper only if you allow it, or AI off entirely.

  • Video meetings from Pipedrive

    Phone.com video meetings created from Pipedrive activities, with a Join link.

Pipedrive calling apps compared, as published by each vendor on 9 October 2026. Prices are the lowest published plan that includes the Pipedrive integration, per user per month.
Capability Dial Pipes (at launch) Aircall JustCall CloudTalk RingCentral App Connect Kixie Phone.com via Zapier
Uses your existing Phone.com numbers and plan Yes - no new carrier No - own numbers [2] No - own numbers [3] No - own numbers [5] No - RingCentral account [7] No - own numbers [9] Yes [10]
Lowest published price Flat pricing at launch; waitlist gets 15% off $30 (annual), min. 3 licenses [2] $29 (annual), min. 2 users [3] EUR 29 (annual) [5] App free; RingCentral plan required, price not published on the pages we checked [7] Not published [9] Zapier plan required (not compared)
Click-to-call from Pipedrive Yes Yes [4] Yes [3b] Yes [6] Yes, via a Chrome or Edge extension [7] Yes [8] No in-app dialer; a two-leg call action for automations [10]
Automatic call logging in Pipedrive Yes Yes [4] Yes [3b] Yes [6] Yes [7] Yes [8] Build your own Zap [10]
Call recording in Pipedrive Yes - audio plays on the call log Link [4] Yes [3b] Link, if enabled [6] Not published Yes [8] Build your own Zap
Voicemail logged in Pipedrive Yes, with audio Link [4] Not published Yes [6] Yes [7] Not published Build your own Zap
AI transcription Yes - free hours first, Whisper fallback Yes, calls over 1 minute [2][4] Yes; per-user limits on lower plans [3] Paid add-on, EUR 9 [5] Not published Yes; plan not published [8] No
AI call summary in Pipedrive Yes - in the call note Professional plan ($50) [2] Pro Plus ($89) or $9 add-on [3][3c] Paid add-on, EUR 9 [5] Not published Not published No
Per-company AI controls Yes - Off, free hours only, Whisper or Auto Not published Not published Not published Not published Not published No
Video meetings from Pipedrive Yes - Phone.com video Not published Not published Not published Not published Not published No
Data hosting published Microsoft Azure, US; recordings relayed to Pipedrive, not kept US, EU or AU [2b] Not published Not published Not published Not published Not published

On a small screen, scroll the table sideways.

Sources (accessed 9 October 2026)
  1. [1] Pipedrive Knowledge Base, "Caller": support.pipedrive.com/en/article/caller
  2. [2] Aircall pricing: aircall.io/pricing
  3. [2b] Aircall regional data hosting: aircall.io/regional-data-hosting
  4. [3] JustCall pricing: justcall.io/pricing
  5. [3b] JustCall Help Center, Pipedrive integration: help.justcall.io/en/articles/803937
  6. [3c] JustCall Help Center, AI data in Pipedrive: help.justcall.io/en/articles/11745167
  7. [4] Aircall Support, Pipedrive integration: support.aircall.io/en-gb/articles/10375353781149 and aircall.io/integrations/pipedrive
  8. [5] CloudTalk pricing: cloudtalk.io/pricing
  9. [6] Pipedrive Knowledge Base, CloudTalk integration: support.pipedrive.com/en/article/pipedrive-integration-cloudtalk
  10. [7] Pipedrive Marketplace, RingCentral App Connect: pipedrive.com/en/marketplace/app/ring-central-app-connect
  11. [8] Kixie, Pipedrive integration: kixie.com/integrations/pipedrive
  12. [9] Kixie pricing: kixie.com/pricing
  13. [10] Zapier, Phone.com + Pipedrive: zapier.com/apps/phone-com/integrations/pipedrive

"Not published" means we could not find the fact on the vendor's public pages on that date; it does not mean the feature is missing. Prices exclude taxes and change often - check each vendor before you buy. Dial Pipes column describes the product as planned for launch. All product names are trademarks of their owners; Dial Pipes is an independent product and is not affiliated with or endorsed by Phone.com, Pipedrive or any vendor listed. Spotted something out of date? Email sales@dialpipes.com.

Waitlist offer

Join the waitlist: 15% off at launch

Dial Pipes will launch with simple, flat pricing - one plan, with AI transcripts and summaries included rather than held back for a higher tier. Your Phone.com plan stays as it is.

Everyone on the waitlist gets 15% off when we launch, and hears first when early access opens.

Reserve my 15% off
A sales team around a meeting table reviewing charts of sales by region

Get on the waitlist

Tell us a little about your team. We will email you when Dial Pipes is ready, with your 15% launch discount.

Fields marked are required.

Privacy: we use these details only to contact you about Dial Pipes and your launch offer. They are stored on Microsoft Azure in the US and shared with our sales team at sales@dialpipes.com; we never sell them. To see or delete your details, email support@dialpipes.com. See our privacy notice.

Questions

Do I need to change phone providers or port my numbers?

No. Dial Pipes connects to the Phone.com account you already have. Your numbers, extensions, call flows and devices stay the same.

Which Phone.com and Pipedrive accounts work?

You need a Phone.com business account with extensions for your users, and a Pipedrive company where an admin can install apps. We will publish exact plan requirements before launch.

How does click-to-call work?

Click a phone number in Pipedrive. Dial Pipes asks Phone.com to ring your own extension first; when you pick up, it dials the contact with your chosen caller ID.

What gets logged in Pipedrive?

For each call: direction, duration, outcome, the recording (if recording is on in Phone.com), a link to the right person, deal or lead, and an AI summary in the note if AI is on. Voicemails are logged with their audio.

How do the free transcription hours and AI controls work?

Transcription uses free Azure AI Speech hours first. If those run out, Whisper can take over - only if your admin allows it. Each company chooses Off, free hours only, Whisper only or Auto, and can turn AI summaries off.

Where is my data kept?

Dial Pipes runs on Microsoft Azure in the US. Recordings are passed from Phone.com straight to Pipedrive and are not kept by Dial Pipes. AI processing uses Microsoft Azure AI services; we do not send your calls to other AI vendors.

When does it launch, and what will it cost?

We are finishing the build now. Pricing will be one simple, flat plan, announced at launch - and everyone on the waitlist gets 15% off.

Who do I contact?

Sales and partnerships: sales@dialpipes.com. Product questions: support@dialpipes.com.